We strive to provide you with the best possible shopping experience, including a seamless shipping process.
DOMESTIC SHIPPING
We offer free shipping on all orders over 200 € within Greece and orders under 200€ are carried out at a flat rate of 5 € per order.
Most orders ship out within 2-7 business days of ordering and credit verification, but we work hard to get all orders out as quickly as possible.
At checkout, customers have the option to choose their preferred courier. Shipping costs depend on weight and destination.
Domestic orders typically arrive within 1-5 business days. These estimated delivery times are provided as a guideline only and do not consider potential delays caused by external factors or stock availability.
Orders are processed and shipped Monday-Friday only. No orders are processed or shipped on the weekends or national holidays.
We are working with SPEEDEX Courier and ACS Courier.
TRACKING ORDER
You can track your order with the tracking information in your shipment notification e-mail.
ORDER CANCELLATION/ MODIFICATION
For any order cancellation/modification of your order or change of address or payment, you may contact us via email at the following address: info@ouislay.com
This option is available until you have been informed of the shipment of your order by email. After this point no cancellations or changes to your order are possible.